Cancellation & Privacy Policy

We have a cancellation policy built on respect, understanding and trust.

Our time is valuable – So we ask you to give us as much notice as possible for any cancellations and reschedules.

We understand and accommodate for life’s emergencies and accidents.

However, last minute cancellations could be charged £25 on their next visit.

Any no shows without any contact will be charged the full price for their missed appointment.

Class cancellations within 12 hours may not have their credit refunded if we can not fill the spot.

Our refund policy is done on a case by case basis. We try to understand your situation, for example if you move away or in financial distress, we can refund your care plans. If you are unhappy with our service, please get in touch to see how we can help.

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 1st of June, 2021.

What we collect

We may collect the following information:

• name and job title (if applicable).

• contact information including email address.

• demographic information such as your address, post code and telephone number.

• other information relevant to you.

We require this information to understand your needs and provide you with a more meaningful interaction with Natural Healing and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our interaction with you.

• We may periodically send you emails about special promotions, new products or other information which we think you might find interesting using the email address which you have provided.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know

when you visit a particular site. Cookies allow web applications to respond to you. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to individual needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your

computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that

other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the EU General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please write to us at the address on the contact page.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.